Hotel Orly

Splendidly refurbished French provincial mansion with Victorian-style conservatory and adjoining café-restaurant, close to fashionable Providencia Avenue

In a world-class city with few boutique hotel options, this 1940s former family home has established a solid reputation among international tourists and business travellers. With its polished dark wood, brass fittings and tapestry rugs, it has a country-manor elegance. Yet, the atmosphere is warm and unpretentious. Flight-weary North American and European visitors - who typically arrive before guests from the previous night check out - are invited to breakfast or to relax in a wingback chair.

The 28 comfortable rooms and suites and 10 apartments, decorated in soft peach and green florals, stylishly disguise essentials such as air con, cable TV and minibar. Freshen up and head for the charming streets-of-Paris café-bistro adjoining the hotel, a great place to hang out and swap travel stories with fellow travellers if you’re too tired to venture out the first night. Or ask the front desk to direct you to Santiago’s best restaurants and shops - nearby are transportation links to all parts of the city - and let the adventure begin.

Highs

• Despite its elegance, the hotel has a comfortable, homely feel
• Good value in Providencia, one of Santiago's trendiest neighbourhoods
• Welcoming "anything-you-need" staff; most speak flawless English
• A destination in itself if you're travel-weary: an internet station, cosy common areas and a charming café-restaurant with a generous menu, all on site
• Special services for families, honeymooners and business travellers
• Range of room sizes from singles to family-friendly suites

Lows

• Lots of repeat guests means the hotel is often full; morning arrivals may wait hours to check in
• The on-site internet breaks down often and isn't free; you'll find better (and cheaper) service just across the street
• Don't expect huge rooms - this is a city hotel
• The décor is quite floral
• Four rooms are only accessible by stairs, though there's a small lift to all others