*Any payment made now will be in GBP. Payments taken by the hotel will be charged in USD.
Any currency conversions shown here are guidelines based on today's rate and may vary over time.
Currency conversion is supplied as a guide only; the exchange rate used by your bank may vary. The final payment will be charged in the property's own currency.
Please note: 3 night minimum stay over Christmas & New Year
Special Offers for i-escape guests
free uprade subject to availability on arrival (not valid in conjunction with offers)
Rates shown are per Room per night based on 2 people sharing unless otherwise specified
- Includes (unless specified):
- Accommodation Only.
Government Tax (16%) not included.
Hotel Tax (3%) not included.
Service Charge (USD 15 per room per night) not included.
- Optional Extras:
- Breakfast (USD25 per person - must be requested when booking); Transfers (from USD30 one way); full-day tours of Mayan ceremonial cities (from USD180).
These costs are subject to change.
- Children & Extra Beds:
- Children of all ages are welcome. Baby 2 years and under in Extra cot: Free
Child 2 - 11 years: first child in existing beds is free, second child in extra bed USD30 per night + tax (must be requested)
Adult and Children 12+ years in Extra bed: on request
More family info
Checking in & out
Best Accommodation Only Rate
Non-refundable guarantee deposit is charged in United Kingdom Pounds (GBP) by i-escape upon reservation.
Additional deposit of 1 night (or the balance if the stay is for 1 night only) is charged by Hacienda Xcanatun in local currency 7 days prior to arrival for low season bookings (01May-30Sep) and 14 days prior to arrival for high season bookings (07Jan-30Apr and 01Oct-20Dec). For peak season bookings (21Dec-6Jan) a charge equal to 3 nights will be charged 30 days prior to arrival.
Outstanding balance is to be paid directly to Hacienda Xcanatun at time of stay by credit card.
Credit cards accepted by Hacienda Xcanatun: Mastercard, Visa, American Express. Hacienda Xcanatun may require a faxed credit card authorisation and signature. The hotel's rates are fixed in US dollars but they are legally obliged to charge all credit cards in Mexican pesos.
A service charge of 10 USD per night will be added to your final bill.
Please note: the i-escape gift is not valid in conjunction with special offers.
For bookings made with i-escape vouchers please see terms and conditions
Best Accommodation Only Rate
The initial deposit paid to i-escape is normally non-refundable, but may be freely transferred to any future booking through i-escape if government travel restrictions or property closure prevents your stay.
For all cancellations, the initial 20% deposit is non-refundable.
In addition, for any cancellations received less than 7 days prior to arrival for low season bookings (01May-30Sep), less than 14 days prior to arrival for high season bookings (07Jan-30Apr and 01Oct-20Dec), less than 30 days prior to arrival for peak season bookings (21Dec-06Jan): the total balance is non-refundable. In the event of premature departure, the full extent of the stay as originally booked and confirmed, will be charged.
Payment and cancellation policies may vary with special offers.
Unless otherwise specified, the initial guarantee deposit is non-refundable.
We recommend that you take out insurance against cancellation due to unforeseen circumstances.