*Any payment made now will be in GBP. Payments taken by the hotel will be charged in USD.
Any currency conversions shown here are guidelines based on today's rate and may vary over time.
Currency conversion is supplied as a guide only; the exchange rate used by your bank may vary. The final payment will be charged in the property's own currency.
Please note: Minimum stays apply at certain times of the year.
Special Offers for i-escape guests
A welcome drink and a complimentary plate of desserts or fruit in your room
Rates shown are per Room per night based on 2 people sharing unless otherwise specified
- Includes (unless specified):
- Bed and Breakfast.
welcome cocktail, WiFi in lobby area, 1 hour daily kayak rental, sunrise yoga class (Wed-Sun), bikes to borrow, nightly turndown service.
VAT (16%) not included.
Lodging Tax (3%) not included.
Resort Fee + Environment Tax (USD 19.05 per room per night) not included.
- Optional Extras:
- Gratuities; transfers from Cancún by air-conditioned minibus and public boat; family parking lots in Chiquila (from USD4-5 per night); boat rental (from USD45pp); tours and excursions; massages (from USD65).
*These rates may change, the hotel do not control or mange this information, the above must be paid direct the supplier.
Compulsory Thanksgiving Dinner: USD75 per person + tax and Service charge
Compulsory Christmas Eve Dinner: USD75 per person + tax and Service charge
Compulsory New Year's Eve Dinner: USD145 per person + tax and Service charge
These costs are subject to change.
- Children & Extra Beds:
- Children of all ages are welcome. Extra beds are available on request.
More family info
Checking in & out
Best B&B Rate
Non-refundable guarantee deposit is charged in United Kingdom Pounds (GBP) by i-escape upon reservation.
For bookings 1 August - 31 December 2020 a deposit of 50% of the total reservation will be charged by Ser CasaSandra at the time of confirmation.
Additional deposit of 30% of total for Standard season bookings (7-31 Jan; 17 Apr-15 Jul; 16 Aug-15 Dec) and 50% of total for High season bookings (1 Feb-16 Apr; 16 Jul-15 Aug; 16 Dec-6 Jan) is charged by Ser CasaSandra in local currency upon reservation.
Outstanding balance is to be paid directly to Ser CasaSandra at time of stay by credit card.
Credit cards accepted by Ser CasaSandra: Mastercard, Visa
For bookings made with i-escape vouchers please see terms and conditions
Best B&B Rate
Note: if government travel restrictions or hotel closure prevents your stay, the initial deposit paid to i-escape may be freely transferred to a future booking through i-escape (T&Cs apply).
For all cancellations, the initial deposit taken by i-escape is fully non-refundable. In addition, the following applies:
For cancellations during 1 August - 31 December 2020, no charge if cancelling 20+ days prior to arrival; for cancellations 20-10 days prior to arrival charged for 1 night (or 1 night less the guarantee deposit if only staying 1 night); less than 10 days or no show full payment is charged
For date changes, cancellations and early check-out
• Changes of date 15 days before your arrival: no charge.
• Changes of date with time less than 15 days before arrival: charge of 1 night.
• Cancellations 15 days before arrival: no charge.
• Cancellations with less time to 15 days before arrival: charge of 1 night.
• Cancellations with time less than or equal to 7 days prior arrival: charge of the total value of the stay
• Early check-out and no shows: charge of the total value of the stay
Payment and cancellation policies may vary with special offers.
Unless otherwise specified, the initial guarantee deposit is non-refundable.
We recommend that you take out insurance against cancellation due to unforeseen circumstances.