HIGHS
- Best views in Puerto Natales – uninterrupted vistas across the indigo fjord to far-off mountains
- Great architecture and inspiring design
- Good restaurant serving local dishes, Pisco Sour bar and all-day café – a relaxing place to hang out
- The roof top spa – bliss after a long day's trekking
- Staying in Puerto Natales has its advantages: shops, cafés, and places to buy/rent equipment, and closer for activities such as kayaking
- Friendly upbeat atmosphere, without being remotely pretentious, cool or noisy
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LOWS
- Puerto Natales is the gateway to the spectacular Torres del Paine park but it's still a 2-hour drive to where most hiking excursions begin, making day-long hikes extra tiring
- Standard rooms are small – but well designed, so you're unlikely to feel squashed
- All rooms have rainhead showers, but only the suite has a bath. If you want a soak at the end of the day, there's always the rooftop Jacuzzi
- Service in the restaurant can be slow, and service throughout the hotel is relaxed rather than five star
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