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Terms & Conditions
A2. Information About Us
A2.1 The Site is operated by Ram Tinto Associates, trading as i-escape.com ("I-escape"/ "we" / “our”). We are registered in England under company number 03981568 and have our registered office at 4 Frank Dixon Close, London SE21 7BD.
A3. Accessing Our Site
A4. Transactions Concluded Through Our Site
A4.1 Contracts for the supply of services formed through our Site are governed by our booking terms and conditions.
A5. Links to Other Sites
A5.1 You must not link (including deep linking) to our Site without our prior written agreement.
A5.2 This Site may contain links to other sites. Except where they belong to us, such other sites are not under our control or maintained by us. We are not responsible for the content of such sites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability whatsoever and howsoever arising in relation to any such other sites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other site) or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.
A6.2 You may not use our Site:
A6.4 We make no warranty that this Site (or any sites that are linked to this Site) is free from technical errors, computer viruses or any other malicious or impairing computer programs.
A7. Intellectual Property Rights
A7.1 All concepts, information and materials contained in or displayed on the Site (other than any User Generated Content) are the proprietary property of us or our licensors, and are protected by copyright, trade secret, and other applicable laws.
A7.2 This Site is for your personal and non-commercial use. No part of this Site may be reproduced in any form without our prior consent, other than temporarily in the course of using our service or to keep a record of a transaction entered into using our service. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or in any other way use any material, information, products or services contained or featured on this Site.
A7.3 You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of our Site or any of its content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. We reserve the right to monitor and to bar any such activity and your use of the Site hereby authorises us to monitor your use of the Site and its content.
A8. Interactive Services
A8.1 We may from time to time provide interactive services on our Site, including, without limitation, the ability to upload content, blogs or customer reviews (“Interactive Services”).
A8.2 Any material (which may include photos, blogs, postings and comments) that you upload on to the Site via the Interactive Services or otherwise, or for the purposes of general publication (“User Generated Content”) will be considered non-confidential and non-proprietary, and we will have the worldwide and sub-licensable right to use, copy, distribute disclose and make available to third parties any such material for any purpose connected with the Site.
A8.3 The Site is also a venue for content supplied by third parties and visitors to the Site including feedback submitted by website users on accommodation which they booked through the Site. We reserve the right to choose whether we publish such feedback or not, and to edit any such feedback in accordance with our normal and reasonable moderation process, including in the interests of clarity and brevity. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including Principals, are those of the respective parties and not necessarily those of i-escape. Neither we nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any third-party content, nor its merchantability or fitness for any particular purpose.
A9. Data Protection
A10.1 No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this Site or as to the nature, standard, suitability or otherwise of any services featured on this Site. We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this Site including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this Site or any inability to access or use (or delay in doing so) this Site. Should you decide to purchase services from us via our Site, our liability in relation to the supply of such service shall be governed by our booking terms and conditions.
A10.2 All exclusions of liability apply only to the extent permitted by law.
A10.4 Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.
A11. Non Reliance of Information
A11.1 The information contained on this Site may contain inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. We have the right to change the prices of the accommodation arrangements featured or mentioned on this Site at any time without prior notice. If any price is obviously incorrect, neither we nor the Principals will be bound by it. We accept no responsibility for keeping the information on these pages up to date or liability for failure to do so. You must ensure you check all details of the chosen holiday or travel arrangements (including the price) at the time of booking. Neither we nor any of our third-party providers of information guarantee the accuracy, completeness, or usefulness of any such information, nor its merchantability or fitness for any particular purpose.
A11.2 Commentary and other materials appearing on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
A13. Applicable Law
A13.1 We are an English registered company. Our business and the services (as booking agent) we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and/or our business in any respect with any laws of any other country. Such laws do not, in any event, affect or apply to the same.
A13.2 Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
B. Booking Terms and Conditions
The following terms and conditions apply to your booking:
B1.1 We, Ram Tinto Associates Limited, a UK registered company (see below for contact details), trading as i-escape.com, will act as a web-based booking agent in the booking of your accommodation, including accommodation specific extra activities where relevant, ("Accommodation") and/or all itinerary bookings which include accommodation ("Tailormade Tours"). For the avoidance of doubt we are not a travel agent or a tour operator. These terms and conditions set out the basis on which we arrange your Accommodation and/or Tailormade Tour. Your contract will be with the Accommodation provider and/or the Tailormade Tour organiser (referred to from now on as the "Principal(s)") and their booking conditions will apply. Payment and cancellation policies are detailed in your booking information but you may be subject to additional terms and conditions from the Principal in relation to, inter alia, security deposits payable on arrival at your accommodation. We advise you to obtain these from the Principal and read them carefully. As agent we accept no responsibility for the provision of the Accommodation or the Tailormade Tour by the Principal with whom you have a contract. All Accommodation and Tailormade Tours sold through us are not offers by us to sell the Accommodation and/or the Tailormade Tour, but an invitation to you to make an offer to the Principals of the Accommodation and/or the Tailormade Tour. We are free to accept that offer on behalf of those Principals or to reject it. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.
B2. Making a Booking and Payment
B2.1 Your reservation will become confirmed once you have sent an on-line confirmation, provided your credit card details, paid any required deposits or provided a guarantee by way of credit card pre-authorisation and when the Principal acknowledges receipt of your deposit or guarantee and confirms your booking. Any other amounts due from you, other than any cancellation fees collected by us on behalf of any Principal, will be charged directly to you by the Principal concerned. As such, we accept no liability in relation to any contract you enter into or for any services or arrangements you purchase or for the acts or omissions of any Principals or other persons or parties connected with any arrangements. By accepting these terms and conditions you agree that the Principal, or us on the Principal's behalf, can charge your credit card with applicable deposits or take a guarantee by way of credit card pre-authorisation and that any applicable cancellation charges can be charged to the credit card details provided. Please be aware that your booking may not be secured if you fail to pay the required amounts when they are due.
B2.2 In most cases we will charge an initial non-refundable deposit on behalf of the Principal. These deposits are charged in sterling. If the deposits are quoted in another currency, they will be charged at the equivalent sterling amount using the current daily market conversion rate as showing on XE.com. Conversion rates used by us are believed to be accurate, but we do not warrant or guarantee such accuracy, and actual rates may vary. Where deposits are charged directly by Principals their own conversion rates will apply. Please be aware that if you are making payment from a non-sterling bank account you may be subject to additional charges from your bank.
B3.1 Prices displayed on hotel rates pages, and special offers displayed throughout the website, are intended as a best possible guide, but do not constitute a firm offer or a guarantee of rates for any particular stay. Likewise any rates shown during the initial enquiry process (i.e. before a Principal has replied with a quote for a specific stay) are intended as a best possible guide, but do not constitute a firm offer or a guarantee of rates.
B3.2 Prices displayed on rates pages may be converted for reference, but this is for guidance only.
B3.3 Whilst we make every effort to ensure that any taxes listed are correct, we accept no responsibility if taxes shown (whether included in quoted prices or excluded from quoted prices) are incorrect, or if they change between the point of enquiry and the point of booking confirmation, or between confirming a booking and the date of the trip, or at any other time. Taxes will always be due at the rate in force at the moment of making any applicable payment.
B4. Responsibility for Your Booking
B4.1 All bookings for Accommodation and Tailormade Tours are subject to the booking conditions of the Principal. You are responsible for reading the Principal's booking conditions.
B4.2 Where Principals provide trip itineraries, any services provided will be subject to the terms and conditions of these Principals or other service providers and will be governed by the laws of the country in which they operate. For example where tours, trips, transfers, accommodation and other services are provided by Tailormade Tours or other service providers, where applicable, as part of the Accommodation , these trips are subject to their own terms and conditions and the laws of the country in which they operate and all details relating to applicable terms and conditions should be verified with the relevant Prinicpals.
B4.3 We do not accept responsibility for your direct dealings with the Principals (or any other service providers they may use), or the provision of their services once the introduction has been made. All Principals featured on i-escape.com are themselves responsible for providing you with the final quote and the terms and conditions of your booking. Our responsibilities are limited to making the booking, in line with your instructions. We do not accept responsibility for any information about the Accommodation and/or Tailormade Tour that we pass onto you in good faith.
B4.4 Whilst we make every effort to ensure the accuracy of the information published on i-escape.com, we cannot be held responsible for any errors, omissions or changes that may have occurred. All recommendations, opinions expressed and prices regarding properties and/or destinations displayed on i-escape.com are provided for guidance only. Services and facilities can be withdrawn at short notice and we do not accept any liability for the descriptions given. Our reviews have been written in good faith and are subjective; individual opinions may differ. All maps on the i-escape.com website are intended as a guide to location, not an exact pinpoint, and no guarantee is made that the positioning is accurate. Any directions provided by us are provided in good faith but we accept no responsibility for any errors or omissions.
B4.5 We are an agent of each of the Principals to the extent that we may charge a non-refundable deposit or recover cancellation charges on behalf of a Principal, in accordance with the Principal's terms and conditions. Otherwise, we are an independent contractor and nothing on this website shall be construed to imply that there is any relationship between us and any of the Principals whose accommodation or products are contained or referred to in this website. We do not accept liability for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained in this website or any inability to access or use this website.
B4.6 However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the initial non-refundable deposit that you pay to us or in the event that you do not pay an initial deposit, to 15% of the total accommodation cost . All exclusions of liability apply only to the extent permitted by law.
B5. Your Responsibility for Your Booking
B5.1 You are strongly recommended to take out personal travel insurance, at the time of booking, for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.
B5.2 Parents are responsible for ensuring children are supervised, and should be careful not to book any excursion or activity that could prevent a risk to their children
B5.3 It is your responsibility to obtain valid visas (if necessary) and comply with all local health and custom requirements applicable to the place visited. Travel to certain destinations may involve greater risk than others and we recommend that you check the latest advice from the Foreign and Commonwealth Office before you travel. By offering travel to particular destinations we are not representing or warranting that travel to those destinations is without risk.
B5.4 Please note that overseas accommodation and or service providers may not have facilities for the disabled that are of an equivalent standard to those found in the UK. Anyone suffering a disability should confirm with the Principal the suitability of the accommodation or service prior to making a booking.
B5.5 You are responsible for ensuring that your booking is appropriate for you and any other members of your booking. If you are in any doubt as to the suitability of an Accommodation or Tailormade Tour we recommend that you make your own further enquiries to verify suitability.
B6. If you want to Change or Cancel Your Booking
B6.1 If you need to cancel or amend a confirmed booking, cancellation/amendment charges may be payable to the Principal. The amount of such charges will depend on the Principal's cancellation policy and usually varies according to the period of notice given.
B6.2 In the unlikely event that a Principal needs to cancel or amend a booking it may be able to offer an alternative or provide a refund, depending on its cancellation policy.,.
B7.1 Because the contract for your accommodation and/or Tailormade Tour is between you and the Principal, any queries or concerns should be addressed to them. If you have a problem during your trip, this must be reported to the Principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity for the Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to from the Principal may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, you should address your complaint to the Principal.
B8. Credit Cards
B8.1 In order to make a reservation through our website, you are required to provide your credit card details. These details are accessed by the respective Principal via a secured mode using 256 bit SSL encryption technology to confirm the booking. The payment is then either processed offline by the Principal or a deposit is charged by us on behalf of the Principal. Details are at all times handled securely and only for the purposes of confirming reservations, applying refunds or, in the event of no shows or cancellations, applying cancellation charges in accordance with agreed payment and cancellation policies. Secure transactions can be identified by the presence of a closed lock in most browsers. We also employ industry-standard security measures to protect your information from access by unauthorised persons and against unlawful processing.
B9. Best Price Guarantee
B9.1 We guarantee that you will not get a better price for an identical product, booked at the same time, by contacting the Principal directly. In the unlikely event that you do, please let us know by emailing us written evidence of the lower rate and, provided it satisfies our criteria (as shown below), we will match it.
- Comparisons must be like for like i.e. for the same product (room type, occupancy, duration etc.) and including/excluding the same elements (tax, service, any credit card charges etc.). Please note that some systems add these charges at the very final stage of the booking process.
- The lower price quote must be made within 12 hours of our quote, and be held on option for at least 12 hours.
- Any hotels using dynamic pricing models (where prices fluctuate in real time according to the number of rooms already booked or provisionally booked) are excluded from this guarantee as their prices will inevitably vary by the minute or hour, both upwards and downwards. You can usually identify these hotels by the wording "From…" against each room type on our Rates webpage.
- It must be a bona fide offer from a bona fide agent. Some unauthorised agents advertise hotel rooms on the web at lower prices, without permission from the hotel/owner. They then "confirm" them only to later retract the confirmation (or amend the rate, or enforce a change of hotel), relying on the fact that you may not be inclined to be subject to the inconvenience of cancelling and rebooking..
- The final decision as to whether a quote qualifies for the Best Price Guarantee will be made by us, at our sole discretion.
- Differences in price of less than £5 (5 GBP) will not be considered.
- Auction sites, private sales (open to members only), and sites offering unnamed accommodation are excluded from this guarantee.
- Prices which include corporate discounts, reward programmes, coupons or group rates are also excluded.
B10.2 Our booking system includes a facility for the user to send messages to the Accommodation provider and/or the Tailormade Tour organiser, and vice versa. As is common practice with all web-based messaging systems, we may monitor messages from both parties to ensure, inter alia, that they are clear and unambiguous to both parties, and that they are not offensive, defamatory or potential scams. We also reserve the right to remove either party's direct contact details from such messages, as these are provided automatically to both parties when a booking is confirmed. Providing them earlier may result in two parallel lines of communication about the same booking, which in turn may lead to confusion about its current status and other details.
B11. Governing Law and Jurisdiction
B11.1 These terms and conditions are subject to English Law and the Courts of England and Wales shall have sole jurisdiction.
Ram Tinto Associates Ltd, trading as i-escape.com, with company registration number 3981568 and VAT registration number 761 3192 40.
Registered office: 4 Frank Dixon Close, London, SE21 7BD, United Kingdom
Headquarters: 23 Westfield Park, Bristol, BS6 6LT, United Kingdom
E: [email protected] T: 0117 946 7072 F: 0870 130 6758Date of Last Change: 30th April 2013